Terms of service

1. Overview

This website, www.kaufenegypt.com, is operated by Kaufen Egypt ("Kaufen", "we", "us", "our"). We sell large and small home appliances, kitchenware, and professional restaurant, cafeteria and bar equipment to customers in Egypt.

By visiting our site or buying from us, you agree to these Terms of Service ("Terms"), together with our Shipping Policy, Return & Exchange Policy and Privacy Policy. If you do not agree to these Terms, please do not use the site or place an order.

These Terms apply to all users of the site, including browsers, customers, merchants, distributors and contributors of content.

2. Eligibility

You must be at least 18 years old, or use the site under the supervision of a parent or legal guardian who accepts these Terms on your behalf.

You may not use our products or site for any illegal or unauthorized purpose, and you must comply with all laws that apply to you in the Arab Republic of Egypt.

3. Your account

You may be asked to create an account to place an order, save a wishlist, or join our loyalty program. You are responsible for:

  • Giving accurate, current and complete information, including your name, phone number and delivery address.
  • Keeping your password confidential and all activity under your account.
  • Telling us promptly if you believe your account has been used without your permission.

We may suspend or close an account that gives false information or breaks these Terms.

4. Products and descriptions

We make every effort to show our products, colours, dimensions and specifications accurately. Colours may look slightly different on your screen, and manufacturers may update packaging or minor specifications without notice.

  • All products are subject to availability. We may limit quantities per order or per customer.
  • Products marked as professional or HORECA equipment are intended for commercial use and may need specific electrical, gas, water or ventilation connections. It is your responsibility to check that the product suits your premises before ordering.
  • Stock counters, "sold" counts and "viewing now" indicators shown on the site are for general guidance only and are not a guarantee of availability.

5. Prices and offers

All prices are shown in Egyptian Pounds (EGP) and include value-added tax unless stated otherwise. Shipping and installation fees, where they apply, are shown at checkout before you confirm your order.

  • Prices may change at any time without notice. The price that applies is the one shown when you place your order.
  • Discount codes, bundles and promotional offers are valid only for the stated period, while stock lasts, and cannot be combined unless we say so.
  • If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel the order and refund any amount paid, even after the order has been confirmed.

6. Orders

Your order is an offer to buy. A contract is formed only when we confirm the order by phone, WhatsApp, SMS or email. We may refuse or cancel an order, in whole or in part, for reasons including:

  • The product is out of stock or discontinued.
  • We cannot confirm your phone number or delivery address.
  • A pricing or listing error.
  • Suspected fraud, resale without authorization, or repeated refusal of earlier deliveries.

If we cancel an order you have already paid for, we will refund the full amount to your original payment method.

7. Payment

We accept the payment methods shown at checkout, which may include cash on delivery, bank cards, and instalment or wallet services offered by third-party providers.

  • Cash on delivery: you pay the full order amount, including any shipping fee, to the courier on delivery. We may require a deposit or advance payment for large, high-value or special-order items.
  • Online payment: card and wallet payments are processed by licensed third-party payment providers. We do not store your full card details.
  • Instalments: instalment plans are agreements between you and the provider and are subject to the provider's own terms and approval.

You confirm that the payment method you use belongs to you or that you are authorized to use it.

8. Merchants and distributors

Wholesale and distributor orders placed through our merchants page are subject to a separate written agreement and price list. Where that agreement conflicts with these Terms, the agreement applies.

9. Shipping and delivery

We deliver within Egypt only. Delivery times, fees and conditions are set out in our Shipping Policy, which forms part of these Terms. Delivery times are estimates and are not guaranteed.

Risk of loss or damage passes to you when the product is delivered to the address you gave and received by you or a person at that address.

10. Returns, exchanges and cancellations

You may return or exchange a product in line with our Return & Exchange Policy and the Egyptian Consumer Protection Law No. 181 of 2018. In summary:

  • You may return or exchange a product within 14 days of receiving it, provided it is unused, in its original packaging, with all accessories and the invoice.
  • A product with a manufacturing defect, or one that does not match what you ordered, may be returned or exchanged within 30 days of receipt.
  • Some products cannot be returned once opened or used, for hygiene or safety reasons or because they were made or ordered specially for you, as allowed by law.
  • You may cancel an order free of charge at any time before it is handed to the courier.

Full conditions, exclusions and refund timings are in the Return & Exchange Policy.

11. Warranty, installation and after-sales service

Products are covered by the manufacturer's or agent's warranty stated on the product page or warranty card. Warranty service is provided through our authorized service center.

The warranty does not cover:

  • Damage caused by misuse, accidents, power surges, incorrect voltage, or failure to follow the user manual.
  • Installation, repair or modification by anyone other than our authorized service center.
  • Normal wear and tear and consumable parts, such as filters, bulbs, seals and blades.
  • Domestic appliances used for commercial purposes, unless the warranty card states otherwise.

Installation services, where offered, are scheduled separately from delivery and may carry an additional fee shown on the product page or agreed with you before the visit.

12. Intellectual property

All content on this site, including text, photographs, videos, graphics, logos and page design, belongs to Kaufen Egypt or to the brands we represent, and is protected by Egyptian and international intellectual property laws.

Brand names and trademarks shown on the site, including HEINRICHS, GGM Gastro and Gastroback, belong to their respective owners. You may not copy, reproduce, republish or use any content or trademark from the site for commercial purposes without our prior written permission.

13. Prohibited uses

You agree not to use the site to:

  • Break any law or regulation, or infringe the rights of others.
  • Place false, speculative or fraudulent orders.
  • Give false or misleading information, or impersonate another person.
  • Upload viruses or other harmful code, or interfere with the site's security or operation.
  • Collect content or data from the site by scraping, crawlers or other automated means.
  • Resell our products commercially without a distributor agreement with us.

We may block access to the site or cancel orders for anyone who breaks these rules.

14. Reviews and other content you submit

If you post a review, photo, comment or other content, you confirm it is your own, is accurate, and does not break the law or the rights of anyone else.

You grant us a free, non-exclusive right to use, display and share that content on our site and marketing channels. We may edit or remove content that is offensive, misleading, promotional or unrelated to the product.

15. Third-party links and services

The site may link to, or rely on, services provided by third parties, such as payment providers, couriers, instalment services and social media platforms. We are not responsible for their content, policies or services. Please read their terms before using them.

16. Personal information

We collect and use your personal information as described in our Privacy Policy and in line with the Egyptian Personal Data Protection Law No. 151 of 2020. By placing an order you agree that we may contact you by phone, SMS, WhatsApp or email about that order.

17. Disclaimer of warranties

We do not guarantee that the site will be uninterrupted, error-free or secure at all times. The site and its content are provided "as is" and "as available". We may change, suspend or withdraw any part of the site without notice.

Nothing in these Terms removes or limits the warranties and rights that the law gives you as a consumer and that cannot be excluded.

18. Limitation of liability

To the fullest extent the law allows, Kaufen Egypt, its directors, employees, agents and suppliers are not liable for indirect or consequential losses, including loss of profit, loss of business, or loss of data, arising from your use of the site or of any product.

Our total liability for any claim relating to an order is limited to the amount you paid for that order. This does not limit liability that cannot be limited under Egyptian law.

19. Indemnity

You agree to compensate Kaufen Egypt for any claim, loss or expense, including reasonable legal fees, that results from your breach of these Terms or your violation of any law or the rights of a third party.

20. Events outside our control

We are not responsible for a delay or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, government actions, import or customs restrictions, transport disruption, or power and network outages.

21. Governing law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt. We will first try to resolve any dispute amicably through our customer service team. If that fails, the courts of Cairo have jurisdiction.

You also keep your right to file a complaint with the Egyptian Consumer Protection Agency.

22. General

  • Language: these Terms are published in English and Arabic. If the two versions differ, the Arabic version applies.
  • Severability: if any part of these Terms is found to be unenforceable, the rest remains in effect.
  • Entire agreement: these Terms and the policies published on the site are the whole agreement between you and us about your use of the site.
  • No waiver: if we do not enforce a right under these Terms, that is not a waiver of the right.

23. Changes to these Terms

We may update these Terms at any time by publishing a new version on this page. The version in force on the day you place an order applies to that order. Continuing to use the site after a change means you accept the updated Terms.

24. Contact us

Questions about these Terms can be sent to:

  • Kaufen Egypt [legal company name and commercial registration no.]
  • Address: 37 Abu Dawoud El-Zahery St., in front of Child Garden, Nasr City, Cairo, Egypt
  • Phone and WhatsApp: 01008961616
  • Email: info@kaufenegypt.com