Shipping policy
Where we ship
Kaufen Egypt delivers to all governorates within Egypt. We do not ship outside Egypt at this time.
Please give a complete delivery address, including governorate, city or district, street, building, floor and apartment, plus a mobile number we can reach you on. We cannot deliver to P.O. boxes.
Order processing
Orders are confirmed and prepared within [1–2] business days. Our business days are Sunday to Thursday, excluding official public holidays in Egypt.
- After you place an order, our team may call or message you on WhatsApp to confirm the order and the delivery address. An order we cannot confirm after [3] attempts may be cancelled.
- Orders placed on Friday, Saturday or a public holiday are processed on the next business day.
- During sales, seasonal offers and peak periods, processing may take longer. We will tell you if your order is delayed.
- If an item is out of stock after you order, we will contact you to offer an alternative, a later delivery date, or a full refund of any amount you have paid.
Delivery times and shipping fees
Delivery times are counted in business days from the day your order is confirmed. They are estimates, not guarantees.
|
Region |
Estimated delivery |
Shipping fee (EGP) |
|---|---|---|
|
Greater Cairo and Giza |
[2–4] business days |
[150EGP] |
|
Alexandria, Delta and Canal cities |
[3–5] business days |
[150EGP] |
|
Upper Egypt, Red Sea, Sinai and remote areas |
[5–7] business days |
[150EGP] |
- The exact shipping fee for your address and order is shown at checkout before you confirm.
- An order with several items may arrive in more than one shipment. You pay the shipping fee once.
- Delays can happen because of weather, road conditions, public holidays or courier capacity. We will keep you informed.
Large appliances and professional equipment
Refrigerators, cooking ranges, and restaurant, cafeteria and bar equipment are delivered by appointment. Our team will call you to agree a delivery day and time window.
- Standard delivery is to the building entrance or ground floor. Delivery to upper floors without a suitable lift, or deliveries that need special handling or lifting equipment, may carry an extra fee that we agree with you in advance.
- Please check before ordering that the product fits through your doors, stairways and lift, and into the space where it will stand.
- Someone aged 18 or over must be present to receive the order.
Installation
Delivery does not include installation unless it is stated on the product page or on your order. Where installation is offered, it is carried out by our authorized service center on a separate appointment after delivery, and any fee is confirmed with you beforehand.
To keep your warranty valid, products that need professional installation should be installed only by our authorized service center.
Cash on delivery
Cash on delivery is available across Egypt. You pay the full order amount, including the shipping fee, to the courier when you receive your order.
- Please have the exact amount ready, as couriers may not carry change.
- For large, high-value or special-order items we may ask for a deposit or full payment before dispatch. We will tell you before we confirm the order.
Inspecting your order on delivery
Please check your order while the courier is present, before you sign for it.
- Check that the outer packaging is sealed and undamaged.
- Check that the product, model, colour and quantity match your order.
- If the package is visibly damaged or the item is wrong, refuse the delivery or note the problem on the delivery receipt, and contact us the same day.
Opening the box to check the product does not affect your right to return it. Using or installing the product may.
Missed or refused deliveries
The courier will call you before arriving. If you cannot be reached or are not at the address, the courier will make up to [2] further attempts.
- After the final failed attempt, the order is returned to us and cancelled.
- If you refuse an order without a valid reason, or an order is returned after failed attempts, we may charge the shipping fee and ask for advance payment on future orders.
- Any amount you have already paid is refunded after the order is returned to us, less the shipping fee where the law allows.
Tracking your order
Once your order is dispatched, we send you a confirmation by SMS, WhatsApp or email, with a tracking number where the courier provides one. You can also contact us with your order number for an update at any time.
Changing your address or cancelling
You can change your delivery address or cancel your order free of charge before it is handed to the courier. Contact us as early as possible with your order number.
Once the order has been dispatched, an address change may delay delivery and may carry an extra shipping fee.
Damaged, missing or incorrect items
If your order arrives damaged, incomplete or different from what you ordered, contact us within [48 hours] of delivery with your order number and clear photos of the product and its packaging.
We will arrange a replacement, the missing parts, or a refund at no extra cost to you. Returns for any other reason are covered by our Return & Exchange Policy.
Contact us
For any question about shipping or your order:
- Phone and WhatsApp: 01008961616
- Email: info@kaufenegypt.com
- Address: 37 Abu Dawoud El-Zahery St., in front of Child Garden, Nasr City, Cairo, Egypt
- Working hours: [Sunday to Thursday, 10 am – 6 pm]
We may update this Shipping Policy from time to time. The version published on this page applies to your order on the day you place it.